HOW TO PLACE YOUR ORDERPlease follow the following easy steps to place your order on our website:You can simply select the required article by choosing Color, Size & Quantity, and add to cart. Click ”Go to checkout” Fill the form with required details I.e., Full Name, Address, City and Cell No. Select the payment method.Click on the "place order" button on the right side. After placing your order, A display window for the order confirmation will appear where you have to enter the confirmation code to confirm your order.SHIPPING CHARGESChenOne Provides free shipping on orders above PKR 999/-For the orders below PKR-999/- A standard rate of PKR-199 will be charged.Shipping policy can be changed depending on special promotion or sale from ChenOne.DELIVERY TIMEThe expected delivery time for the APPAREL AND HOME product is 3-4 working days.The delivery time for the FURNITURE item is 12-15 days after confirmation of your online payment.Orders placed after 4:00 P.M, Sunday or any gazetted holiday/s will be processed on the next working day. Orders may face temporary delays during promotional or sale days due to the heavy flow of orders.NOTE:1. Delivery may take a longer time in remote areas of Pakistan.2. ChenOne holds the right to process orders without telephonic verification for the customers who confirmed their order through SMS.3. ChenOne holds the right to cancel the order/s with an intimation of cancellation through call.
Issuance of RefundsIf your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed.Item TypeDrop Off TATPickup TATHand over to Daraz WHQC TATNon Bulky48 hours from return request initiatedN/A3 working days3 daysBulkyN/A5 working days from return request initiated5 working days once the item is picked5 daysPlease note that this policy does not apply to Daraz Global products. For Daraz Global return and refund policy please Payment MethodRefund OptionRefund TimeDebit/ Credit CardDebit/ Credit Card10 Working DaysHBL Direct TransferHBL Account5 Working DaysRefund Voucher2 Working DaysDaraz WalletDaraz Wallet1 Working DaysEquated Monthly InstallmentsCredit Card10 Working DaysEasypaisa WalletEasypaisa Wallet5 Working DaysCash on Delivery (COD)Daraz Wallet1 Working DaysDaraz Refund VoucherRefund Voucher2 Working DaysJazzCash Mobile AccountDaraz Wallet1 Working DaysModes of RefundDescriptionDaraz WalletThe Daraz Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Daraz Wallet. All orders paid through Cash on Delivery (COD), Easypaisa Shop (OTC) or JazzCash Mobile Account will only be refunded to the Daraz Wallet.Refund VoucherVouchers will be sent to the customer registered email ID on Daraz and can be redeemed against the same email ID.Debit Card or Credit CardIf the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Daraz, please contact your personal bank.Easypaisa WalletIf the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.Bank DepositThe bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value. Pre-Paid Orders Failed/False Delivery Refund Grid: Payment MethodRefund OptionRefund TimeDebit/Credit CardDebit/Credit Card25 Working DaysHBL Direct TransferHBL Account20 Working DaysDaraz WalletDaraz Wallet16 Working DaysEquated Monthly InstallmentsCredit Card25 Working DaysEasypaisa WalletEasypaisa Wallet20 Working DaysEasypaisa Shop (OTC)Daraz Wallet16 Working DaysDaraz Refund VoucherRefund Voucher17 Working DaysJazzCash Mobile AccountDaraz Wallet16 Working Days
Cancellation / Return / Exchange Policy
If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for a refund depending on the product category and condition. Please see the detailed terms in the relevant category below.Please note that some products are not eligible for a return if the product is"No longer needed"For device-related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy